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Technical Solutions International

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Consumer Protection Programs

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Technical Solutions International (TSI) was founded in 2001 by Dr. Stephen Neel for the purpose of providing technical marketing assistance to international organizations and companies involved in the agriculture industry.  TSI provides technical training and education programs to the agricultural industry, drawing upon an international base of experiences and exposure.  In addition to training and education programs, TSI personnel are experts in the areas of facility assessments and process control programs to minimize or reduce risk from bacterial contaminations, improve product quality and processing efficiency.  TSI's core training, education and assessment philosophies can be summarized by the following eight principles:

      Principle #1:     “Be a Team Player”

We understand that there is a considerable amount of interest in and criticism of fair and petting zoo activities, especially in light of recent events and media coverage.  Our trainers are part of your team, and support your efforts to provide a safe and enjoyable fair experience.  We are here to help.

      Principle #2:    “Educate & Improve, but Don’t Audit”

Each and every facility has a unique set of strengths and weaknesses, and it is natural to have some apprehension in discussing these issues with a stranger.  Nobody wants to talk about “less than perfect” conditions.  However, our trainers are focused on enhancing the overall fair-going experience, and will strive to offer improvements without criticizing existing conditions or procedures.  Consider us as sympathetic evaluators, not auditors.

      Principle #3:    “Offer No-Cost or Low-Cost Improvements”

We understand how tight money is, and the never-ending need to manage limited resources.  Our training programs focus on providing no-cost or low-cost ways to control pathogens and further protect consumers.  Promoting costly machinery, testing methods or management systems would place an undue burden on already tight budget resources.

      Principle #4:    “Stress Human Empowerment”

Sanitation plans, operational procedures and protocols are only as effective as the people who implement or monitor them.  Our consumer protection programs are based on process control and risk management models, which rely heavily on human oversight, common sense and management.  Our goal is to empower people to protect people, not rely on equipment or testing programs to tell us the environment is safe.

      Principle #5:    “Be Proactive and Do Something”

Doing nothing, while easy, is the worst thing that our industry can do to protect consumers.  Any proactive system, procedure or action designed to reduce risk, even slightly, is an improvement over doing nothing.

      Principle #6:    “Remember That There is No Silver Bullet”

There is no single procedure, test, machine or drug that can prevent or cure illness from enteric pathogens.  Each and every step or process that reduces the risk of illness, even slightly, represents an additional hurdle that pathogens must cross to create harm.  The goal of our programs and training efforts are to introduce multiple hurdles to create a stronger and safer consumer protection system.

      Principle #7:    “Reduction Rather Than Elimination”

We do not live in a pathogen free environment.  In spite of all that we do, from simple hand washing stations to complex sanitation systems, there is no known process or system to completely eliminate the risk associated with enteric pathogens.  Pathogens are part of our world, and we must continue to manage our environment such that risk is reduced and consumers are protected as effectively as possible. 

      Principle #8:    “Don’t Re-Invent the Wheel”

Our goal is to enhance existing systems, no matter how simple they may be, rather than re-design or re-create systems from scratch.  There is no need to reinvent the wheel, and our trainers are instructed to augment existing systems, procedures and protocols.  Offering additional measures will serve to strengthen existing programs or facilities for enhanced consumer protection.    


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Copyright © 2005, Technical Solutions International, Inc.
Last modified: August 29, 2005